| Primary contact for every customer is onsite or offshore sales (account) manager, who controls a project goes smoothly and solves all arising issues. Services of account manager are free-of-charge. |
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| Depending on costumer project’s need there might be different options for team location | |
| Offshore development: on the basis of offshore development centre (long-term projects with dedicated team)or fixed price projects Fortess estimates projects, makes proposals and works remotely. |  |
| Onsite work: Fortess personal (business analysts, technical lead, testers, etc.) work in close collaboration with customer staff for specified period. The customer is able to choose staff to come by reviewing CVs and interviewing candidates by phone. |
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| Mixed models: different combinations of onsite-offshore presence to meet your expectations in optimum level of communication, clarification, visibility and project costs. Most popular variants:
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Whatever model you have chosen, your expectations over projects will be documented and verified before the project start in technical proposal, which covers:
- General understanding of the project’s functionality and goals
- Suggestions on the project architecture and technologies
- Total cost, workload and schedule of the project
- Planning/reporting details (tools, schedule)
- Delivery and payment schedule (when applicable)
Visibility during project
In order to communicate with our clients we provide them (by e-mail or voice communication) on regular basis information about project workflow and status. Typical documents are: weekly project status reports, periodical project deliveries, client’s feedbacks processing.
Also, we provide strong technical documentation of our work.
There is no one-size-fits-all process, lightweight or otherwise, that’s why we are flexible in changing our standard process and approaches according to your wishes, still remaining important values: Communication, Simplicity, Feedback.
